Archived Content: This information is no longer maintained and is provided "as is" for your convenience.
This page details all of the products and integrations that were used in an actual environment in which end-to-end D2C use cases were executed by the Product Foundation Services group.
D2C Implementation as qualified in PFS Lab
Anchored by the service model, D2C delivers new levels of insight that help improve understanding of the interdependencies among the various operational domains; including event, incident, problem, change, and configuration management. It also provides the business context for operational requests and new requirements. D2C is designed to accommodate a variety of sourcing methodologies across services, technologies, and functions.
In this implementation, a link between the Request to Fulfill Value Stream and Detect to Correct was established â to allow a monitoring definition to be deployed automatically, together with the deployed service.
In addition, the use of HPE Service Anywhere, Software as a Service (SaaS) delivered IT Service Desk solution to handle incident, problem and change management.
Another area is inclusion of additional monitors â for network, end user experience, and specialized monitors for more comprehensive monitoring solution.
This implementation has been tested in PFS Labs.
- Exchange incidents between Service Anywhere and Service Manager using the point to point integration.
- Unstructured Monitoring in which Ops Analytics pushed events to OMi.
- Advanced storage monitoring using Storage Operations Manager (SOM).
Click the image to zoom
Supported Product Versions
Documentation and Additional Materials
|Document Name||Audience||Short Description|
|D2C with SAP Best Practices||Customer||D2C Value Stream with SAP 1.2 Best Practices|
|HPE SW RA & RI Documentation Library||Customer||Information on the IT Reference Architecture and its HPE Reference Implementations|
|D2C V2 Concept and Configuration Guide||Customer||D2C RI Concept and Configuration Guide|
|HPE RTSM Best Practices Guide||Customer||HPE RTSM Best Practices Guide|
Other Implementations for this Value Stream
Generated: 2/27/2017 3:09:57 AM