Attachmate Products and Virtualization Platforms

  • 7022039
  • 03-Oct-2008
  • 11-Apr-2018

Environment

Extra! X-treme
InfoConnect Desktop
InfoConnect Enterprise Edition
Reflection Desktop
Reflection Desktop Pro
Reflection 2014
Reflection Pro 2014
Reflection for IBM 2011
Reflection for IBM
Reflection for UNIX and OpenVMS 2011
Reflection for UNIX and OpenVMS
Reflection Standard Suite 2011
Reflection for the Multi-Host Enterprise Standard Edition
Reflection for the Multi-Host Enterprise Professional Edition
Reflection for HP
Reflection for Secure IT
Reflection for Secure IT Gateway
Reflection PKI Services Manager
Reflection for the Web 2014 (All Editions)
Reflection for the Web 2011 (All Editions)
Reflection for the Web 2008 (All Editions)
Reflection Security Gateway 2014
Reflection Suite for X 2011
Reflection X 2011
Reflection X
Reflection X Advantage
Verastream Host Integrator
Verastream Process Designer
Citrix XenApp (formerly Presentation Server)
Microsoft App-V (formerly SoftGrid)
VMware

Situation

This technical note lists the Attachmate products that have been tested on virtualization platforms. Attachmate products may run without difficulty on other virtualization platforms, even though they have not been officially tested.

Resolution

Attachmate Products Tested in a Virtual Environment

The following Attachmate products have been successfully installed and run on one or more virtualization platforms.

Attachmate Product
Version
Virtual Platform
EXTRA! X-treme
 
See KB 7021280
InfoConnect Desktop products
 
See KB 7021850
INFOConnect
 
See KB 7021269.
Reflection Desktop
 
See KB 7021413
Reflection 2014
 
See KB 7021449
Reflection X Advantage
 
See KB 7021816 or 2704
Reflection for IBM 2011
Reflection for UNIX and OpenVMS 2011
Reflection Standard Suite 2011

 
See KB 7021521
Reflection X 2011
Reflection Suite for X 2011

 
See KB 7021816
Reflection for HP
Reflection for IBM
Reflection for UNIX and OpenVMS
Reflection X

 
See KB 7021763
Reflection for the Web 2014
R1
VMware Workstation/Player
Reflection for the Web 2011
R1
VMware Workstation/Player
Reflection for the Web 2008
R3
VMware Workstation/Player
Reflection Security Gateway 2014
R1
VMware Workstation/Player
Reflection for Secure IT Client and Server for UNIX
 
See KB 7022010
Reflection for Secure IT Server for Windows
 
See KB 7022010
Reflection for Secure IT Client for Windows
 
See KB 7022010
Reflection for Secure IT Gateway
 
See Technical Note 1944
Reflection PKI Services Manager
 
See KB 7021871
Verastream Host Integrator
 
See KB 7021532
Verastream Process Designer
 
See KB 7021664

The versions listed above are expected to run on a virtualization desktop infrastructure (VDI). If you encounter a problem while running with one of these or later versions of Attachmate products on VDI, contact Attachmate Technical Support.

Support for Attachmate Products in Virtual Environments

Support for Attachmate products on virtualization platforms is limited to issues that are Attachmate product-related.

Attachmate provides technical support to maintained customers on Attachmate client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle.

Virtualization software, such as Citrix XenApp, VMware ThinApp, Novell ZENworks Application Virtualization, Symantec Solutions for Virtualization, and Microsoft App-V, operates as a hardware abstraction layer, and Attachmate client emulation software is expected to run seamlessly in these virtual environments. For product specific information, see your product's technical specifications or supported platform information, available in product documentation or technical notes.

If an issue does occur in a virtualization environment, Attachmate Technical Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a non-virtual environment. If we believe that the cause of the problem is in the hardware or operating system layer of the virtual environment and does not occur outside the virtual environment, we may direct you to your virtualization software vendor for technical support.For assistance with virtualization platform-related issues, contact the virtualization vendor:

Citrix XenApp (formerly Presentation Server): http://www.citrix.com/lang/English/support.asp

Microsoft App-V (formerly SoftGrid): http://technet.microsoft.com/en-us/appvirtualization/bb676740.aspx

VMware: http://www.vmware.com/support/

If you prefer to work with Attachmate to help investigate virtualization software-related issues, you have the option to purchase consulting services. Our consulting provides specialized expertise and assistance to maintained customers when the technical issues are directly related to third-party software products or extend beyond the scope of supporting Attachmate products.

Accessing APIs

If an emulator is running in a virtual environment, APIs (like COM and HLLAPI) cannot be accessed by client applications that are running on the desktop outside of the virtual environment. Client applications like these that depend on components found in the directory where the emulator is installed will not work unless they are also installed on the server where the emulator software is located.

Additional Information

Legacy KB ID

This article was originally published as Attachmate technical note 2380.