How to Upload Logs to Support's FTP Server

  • 7019064
  • 07-Jan-2014
  • 30-Aug-2017

Environment


All GWAVA Products (Blueprint, Guinevere, GWAVA, GWAVIX, Redline, Reload, Retain, Reveal, Vertigo, and WASP)

Situation


How do I upload logs to technical support's FTP server?

Resolution


For log locations:

Windows

1.  Transfer the log(s) to a drive accessible to your local PC.

2.  If not zipped, zip the log(s).  If multiple files, please combine them into one single zip.

3.  Rename the file, inserting the ticket ID at the beginning of the log's filename:

EXAMPLE: XYZ-123456.RetainWorker.2013-12-11.log.zip

4.  Open Windows Explorer (if not already open, not Internet Explorer)

5.  Go to:  ftp://ftp.novell.com/incoming/

6.  Drag and drop the file. If the file name already exists on the ftp server, an error will be thrown.

7.  Notify the support technician with whom you are working that the file has been successfully uploaded.

Linux

1. If not zipped, zip the log(s).  If multiple files, please combine them into one single zip.

2. Rename the file, inserting the ticket ID at the beginning of the log's filename:

EXAMPLE: XYZ-123456.RetainWorker.2013-12-11.log.zip

3. Upload the zip file into the Micro Focus ftp server. If the file name already exists on the ftp server, an error will be thrown.

ftp -u ftp://ftp.novell.com/incoming/[newfilename] /var/log/retain-tomcat7/[log]

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2245.

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