Detect to Correct Value Stream

Document ID:KM01887189
Creation Date:11-Jan-2017
Modified Date:11-Jan-2017
- Micro Focus Products:
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Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

IT4IT RA Value Stream

Reference

Detect to Correct (D2C)

How to minimize the occurrence and impact of IT issues.

Value Stream Chart (Level 2)

The D2C Value Stream provides a framework for the integration of the Service Monitoring, Event, Incident, Problem, Change Control, Configuration Management, and remediation tasks in IT Operations. It also provides a comprehensive overview of the business of IT Operations and the services delivered by IT Operations.

D2C Value Stream viewpoint provides understanding of the inter-relationships among IT's many domains; including Event, Incident, Problem, Change Control, and Configuration Management, and responsiveness to business requests and requirements. The D2C Value Stream is designed to incorporate a wide variety of sourcing methodologies across services, technologies, and processes.

This value stream accommodates the inter-relationships and inter-dependencies required to fix operational issues and improve the ability of IT to support business objectives by providing agility, increased uptime, and lower per-service cost.

Today, all IT organizations have the ability to detect and resolve operational issues, but may have the following limitations:

Timely identification of an issue before users of the service are impacted
Prioritization that understands business, IT Operations, and technology impacts
Complexity of service delivery across multi-sourced environments exceeds the capabilities
Process and technology misalignments
Slow troubleshooting from poor cross-domain teamwork due to poor data sharing, unreliable data, and inconsistent terminology
Slow remediation due to:

Low levels of automation within domains
Virtually no automation across domains

Poor linkage of Events, Incidents, and Problems to the R2D Value Stream
No end-to-end management of the service life cycle across domains.

The D2C Value Stream provides a framework for bringing IT Operations functions together to enhance IT services and efficiencies – thus reducing risk. Currently, data in each operation’s domain is generally not shared with other domains because they do not understand which key artifacts to share and do not have a common language for sharing. When projects are created to solve this, it is often too difficult and cumbersome to finish or there is an internal technology or organization shift that invalidates the result. The D2C Value Stream defines the functional components and the data artifacts that need to flow between components.

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HPE Products Mapping

High-level illustration of HPE Product Mapping to this value stream.

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Primary Functional Components

Name	Description
Problem Component	Prevent Incidents from happening and minimize the impact of Incidents that cannot be prevented.
Incident Component	Optimize service quality and availability by restoring normal service operations as quickly as possible,
Service Monitoring Component	Monitor of all aspects of a service, including monitoring of infrastructure (nodes, security...).
Event Component	The Event functional component responds to events by categorizing, correlating, and prioritizing them.
Diagnostic and Remediation Component	Through the use of manual and automated Run Books, the Diagnostics & Remediation functional component provides diagnostics information and/or remediation steps to shorten the MTTR.
Service Level Component	The Service Level functional component enables the design and creation of Service Contracts (SLAs).

Secondary Functional Components

Name	Description
Defect Component	Keep track of Defects; including origin, status, importance, and relation to Requirements and Known Errors.
Portfolio Demand Component	Evaluate all demands (new service, enhancements, defects) coming into IT through a single funnel.
Knowledge and Collaboration Component	Provide knowledge in the form of content and conversations that help to address the needs of IT service consumers.
Usage Component	Track actual usage of subscribed IT services by gathering IT service usage metrics, activity, and history for both internal and external sourced IT services.
Fulfillment Execution Component	The Fulfillment Execution functional component is orchestrating the delivery of the various components amongst (multiple) fulfillment engines – which may include external providers – in order to deliver the IT service.
Offer Consumption Component	Make services consumable to various classes of economic buyers; facilitate consumption/management of and payment for IT services rendered.

HPE D2C implementations

Detect to Correct HPE Implementation

Find out how HPE Software products fit into the Detect to Correct puzzle

Detect to Correct Implementation with SAP

See the HPE Software prescription for implementing the Detect to Correct Value Stream with SAP products

HPE SW Certified Detect to Correct Implementation V1

See the HPE Software certified prescription for actually implementing the Detect to Correct Value Stream

HPE SW Certified Detect to Correct Implementation V2

See the HPE Software new certified prescription for actually implementing the Detect to Correct Value Stream (Feb. 20th update)

Documentation and Additional Material

Document	Description
D2C (PFS) Concept and Configuration Guide	D2C Concept and Configuration Guide
D2C (PFS) Interactive Guide	D2C Interactive Guide
D2C with SAP Best Practices	D2C Value Stream with SAP 1.2 Best Practices
HPE SW RA & RI Documentation Library	Information on the IT Reference Architecture and its HPE Reference Implementations

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Generated: 1/11/2017 7:25:24 AM