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Summary
Reference
How to minimize the occurrence and impact of IT issues.
The D2C Value Stream provides a framework for the integration of the Service Monitoring, Event, Incident, Problem, Change Control, Configuration Management, and remediation tasks in IT Operations. It also provides a comprehensive overview of the business of IT Operations and the services delivered by IT Operations.
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High-level illustration of HPE Product Mapping to this value stream.
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Name | Description |
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Problem Component | Prevent Incidents from happening and minimize the impact of Incidents that cannot be prevented. |
Incident Component | Optimize service quality and availability by restoring normal service operations as quickly as possible, |
Service Monitoring Component | Monitor of all aspects of a service, including monitoring of infrastructure (nodes, security...). |
Event Component | The Event functional component responds to events by categorizing, correlating, and prioritizing them. |
Diagnostic and Remediation Component | Through the use of manual and automated Run Books, the Diagnostics & Remediation functional component provides diagnostics information and/or remediation steps to shorten the MTTR. |
Service Level Component | The Service Level functional component enables the design and creation of Service Contracts (SLAs). |
Name | Description |
---|---|
Defect Component | Keep track of Defects; including origin, status, importance, and relation to Requirements and Known Errors. |
Portfolio Demand Component | Evaluate all demands (new service, enhancements, defects) coming into IT through a single funnel. |
Knowledge and Collaboration Component | Provide knowledge in the form of content and conversations that help to address the needs of IT service consumers. |
Usage Component | Track actual usage of subscribed IT services by gathering IT service usage metrics, activity, and history for both internal and external sourced IT services. |
Fulfillment Execution Component | The Fulfillment Execution functional component is orchestrating the delivery of the various components amongst (multiple) fulfillment engines – which may include external providers – in order to deliver the IT service. |
Offer Consumption Component | Make services consumable to various classes of economic buyers; facilitate consumption/management of and payment for IT services rendered. |
Detect to Correct HPE Implementation Find out how HPE Software products fit into the Detect to Correct puzzle | Detect to Correct Implementation with SAP See the HPE Software prescription for implementing the Detect to Correct Value Stream with SAP products | HPE SW Certified Detect to Correct Implementation V1 See the HPE Software certified prescription for actually implementing the Detect to Correct Value Stream | HPE SW Certified Detect to Correct Implementation V2 See the HPE Software new certified prescription for actually implementing the Detect to Correct Value Stream (Feb. 20th update) |
Documentation and Additional Material
Document | Description |
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D2C (PFS) Concept and Configuration Guide | D2C Concept and Configuration Guide |
D2C (PFS) Interactive Guide | D2C Interactive Guide |
D2C with SAP Best Practices | D2C Value Stream with SAP 1.2 Best Practices |
HPE SW RA & RI Documentation Library | Information on the IT Reference Architecture and its HPE Reference Implementations |
Generated: 1/11/2017 7:25:24 AM