RDP session to W2K8 & 2012 server crash when started from W7 device with 11.2.4 MU1 or 11.3a agent

  • 7015411
  • 23-Jul-2014
  • 20-Feb-2015

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Configuration Management 11.3

Situation

When trying to use RDP to remotely access a Windows Server 2008 or Windows Server 2012 device, at some point, the session will crash.

The following could be seen in the Application Event Viewer:

Application Name: mstsc.exe
Fault Module Name: ZenNotify.dll_unloaded

Resolution

This is fixed in version 11.3.1 - see KB 7015288 "ZENworks Configuration Management 11.3.1 - update information and list of fixes" which can be found at https:// www.novell.com/support/search.do?usemicrosite=true&searchString=7015288

Workaround:

Test if the crash is avoided after adding the following switch to the default.rdp file and restarting the 'Novell ZENworks Agent Service' service:

enablecredsspsupport:i:0

Does it go straight to the Novell login prompt, instead of first bringing up the rdp login prompt?  If yes, it is expected to be this issue and fix.

Additional Information

Not the issue covered in TID 7014289 'RDP session to W2K8 or W2K12 server dies when started from Windows 7 device with 11.2.3a or 11.2.4 agent'

Not the issue covered in TID 7009593 'RDP session to W2K8 server dies when started from Windows 7 device with 11.1 or 11.2 agent'

Workarounds in KB 7009593 do not prevent the crash.

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