Environment
Novell ZENworks Configuration Management 11.2 Remote Management
Situation
When trying to use RDP to remotely access a Windows Server 2008 or Windows Server 2012 device, at some point, the session will crash.
The Windows event log contains a message similar to the following:
Name of application with error: mstsc.exe, version 6.1.7601.17514, time stamp:
0x4ce7ab44
Name of module with error: ZenNotify.dll_unloaded, version 0.0.0.0, time stamp:
0x5111f448
Exception code: 0xc0000005
Offset Error: 0x000000000576b11d
Id process with error: 0x1fa4
Start time of application with error: 0x01ce65ac76cd65e3
Path to application with error: C: \ Windows \ system32 \ mstsc.exe
Path to module with error: ZenNotify.dll
The Windows event log contains a message similar to the following:
Name of application with error: mstsc.exe, version 6.1.7601.17514, time stamp:
0x4ce7ab44
Name of module with error: ZenNotify.dll_unloaded, version 0.0.0.0, time stamp:
0x5111f448
Exception code: 0xc0000005
Offset Error: 0x000000000576b11d
Id process with error: 0x1fa4
Start time of application with error: 0x01ce65ac76cd65e3
Path to application with error: C: \ Windows \ system32 \ mstsc.exe
Path to module with error: ZenNotify.dll
Resolution
A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=Rbs5fYlojj0~ as "ZCM 11.2.4 Monthly Update 1 - see TID 7014163". This update should only be applied if the symptoms above are being experienced, and are causing problems.
Please report any problems encountered when using this Patch, by using the feedback link on this TID.
Additional Information
There was an issue with similar symptom, but a different root cause, see TID 7009593 RDP session to W2K8 server dies when started from Windows 7 device with 11.1 or 11.2 agent