ZENworks Online Update Registration Failure-RPC Communication Error

  • 7025063
  • 29-Mar-2021
  • 29-Mar-2021


ZENworks Configuration Management Appliance
ZENworks Service Desk Appliance
ZENworks Reporting Server Appliance


Checking for Online Update Tile and registering the Online Update Channel to receive new patches or Product Upgrades.

Returns the following RPC Communication Error:IncompatibleRemoteServiceException

Selecting Yes displays

com.google.gwt.user.client.rpc.IncompatibleRemoteServiceException: Type 'com.google.gwt.user.client.rpc.XsrfToken' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer. For security purposes, this type will not be deserialized.


Check outbound communication.
Clear Cache or Hard Reset the Browser (Ctrl-F5)
Reapply the latest Registration Key found in the Micro Focus Customer Portal for the product appliance

This should clear up channel communication or registration.
See other related issues in the Additional Information below.

Additional Information

This failure is common for Appliances - TID 7024488
Check NCC Registration 500 Error TID 7017752
Installing Security Patches-RPC Communication 500 Error TID 7022465
Registering for Online Update 500 Error - Clock Error TID 7018662