Environment
ZENworks Configuration Management Appliance
ZENworks Service Desk Appliance
ZENworks Reporting Server Appliance
ZENworks Service Desk Appliance
ZENworks Reporting Server Appliance
Situation
Checking for Online Update Tile and registering the Online Update Channel to receive new patches or Product Upgrades.
Returns the following RPC Communication Error:IncompatibleRemoteServiceException
Selecting Yes displays
com.google.gwt.user.client.rpc.IncompatibleRemoteServiceException: Type 'com.google.gwt.user.client.rpc.XsrfToken' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer. For security purposes, this type will not be deserialized.
Resolution
Check outbound communication.
Clear Cache or Hard Reset the Browser (Ctrl-F5)
Reapply the latest Registration Key found in the Micro Focus Customer Portal for the product appliance
This should clear up channel communication or registration.
See other related issues in the Additional Information below.
Additional Information
This failure is common for Appliances - TID 7024488
Check NCC Registration 500 Error TID 7017752
Installing Security Patches-RPC Communication 500 Error TID 7022465Registering for Online Update 500 Error - Clock Error TID 7018662