Appliance Online Update NCC registration fails with Status Code : 500 due to RPC Communication Error and Appliance Admin console does not show "applied patches"

  • 7017752
  • 20-Jun-2016
  • 26-Jun-2017

Environment

Novell ZENworks Configuration Management 11.4

Situation

In the Appliance Console , when Administrator performs the registration to "Novell Customer Center" using email/activation key , the progress bar shows for long and finally the RPC Communication Error is throwed in the UI as below : 

"An error occurred while communicating with the server. Status Code :500" 

Also

After successful installation of patches, select "Installed Patches"  from the drop down button does not show installed patches

After

Resolution

Contact ZENworks Technical Support Micro Focus Customer Care for a Field Test file.

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