Conversation Tracking and Outbound Scanning

  • Document ID:7020528
  • Creation Date:07-Aug-2008
  • Modified Date:07-Aug-2017
    • Micro Focus Products:
      GWAVA (Secure Messaging Gateway)

Environment


GWAVA 4 (build 103 to 104) on NetWare and Linux

Situation

Conversation Tracking isn't working

Resolution


Read the following article first for basic Conversation Tracking setup and introduction:  https://support.microfocus.com/kb/doc.php?id=7019727

In order for Conversation Tracking to work, Outbound Scanning must be enabled. 

For those using an MTA scanner, Outbound Scanning will always be enabled. 

For those using a GWIA scanner, you can enable Outbound Scanning in the GWAVA 4 Configuration Manager under Server/Scanner Management --> [your server] --> Manage Scanners --> [GWIA Scanner] --> Configure GWIA Settings --> Mail Interface Settings

 

See also these related articles:

For Outbound settings for GWAVA4 (build 106 or later)
https://support.microfocus.com/kb/doc.php?id=7020512

About Conversation Tracking
https://support.microfocus.com/kb/doc.php?id=7019727

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 365.