Migration Error: Unable to establish the connection to the ZENworks database server

  • 7015218
  • 17-Jun-2014
  • 02-May-2016

Environment

Novell ZENworks Configuration Management 11.2.x
Novell ZENworks Configuration Management 11.3 Migration
Microsoft Windows Server 2003 32-bit
Microsoft Windows Server 2008 64-bit
Microsoft Windows Server 2012 64-bit

Situation

Preparing for an upgrade to ZENworks 11 SP3
Migrating a 32-bit Windows 2003 primary server to Windows 2012 64-bit
Migrating a 32-bit Windows 2003 primary server to Windows 2008 64-bit
Migration was started on the target server with the command: setup.exe -R
The database service and other ZENworks services are running on the source server

The following error is shown in the installer:

ERROR:
ZENworks 11 SP2
Error Unable to establish the connection to the ZENworks database server.

Resolution

Microsoft Windows Server 2008 is a supported platform for ZENworks 11.2.x primary server
Make sure the ZENworks database server is running.
Make sure both devices are on the same subnet.
Migration prerequisites ZENworks 11 SP3 Server Migration Guide.

Cause

Microsoft Windows Server 2012 is not a supported platform for ZENworks 11.2.x primary server.

Additional Information

For more information and a list of supported platforms, please refer to the Update for ZENworks 11 SP2 - Primary Server Requirements documentation.
Please also cross reference the ZENworks 11 SP3 Primary Server Requirements for a list of supported platforms for ZENworks 11 SP3.

If presented with version not compatible with ZONE see TID 7014023

If presented with mountvol error see TID 7017406