Cannot add new servers to the zone after upgrading to ZCM 11.2.4, ZCM 11.3.1, or ZCM 11.3.2

Document ID:7014023
Creation Date:30-Oct-2013
Modified Date:25-Jun-2015
- Micro Focus Products:
  ZENworks Asset Management
  ZENworks Configuration Management
  ZENworks Endpoint Security Management
  ZENworks Full Disk Encryption
  ZENworks Patch Management

Environment

Novell ZENworks Configuration Management 11.2.4

Novell ZENworks Configuration Management 11.3.1
Novell ZENworks Configuration Management 11.3.2

Situation

After upgrading the zone to ZCM 11.2.4, attempting to add a new server to the zone using the ZCM 11.2 ISO, ZCM 11.3.0 ISO or the ZCM Virtual Appliance

Error: "This version of ZENworks is not compatible with the version (11.2.4) found in the zone"

Error: "This version of ZENworks is not compatible with the version (11.3.1) found in the zone"

Error: "This version of ZENworks is not compatible with the version (11.3.2) found in the zone"

Resolution

Workaround:

Determine the "first" primary in the zone. If uncertain, the following SQL can be used to return the name of the server
SELECT zZENObject.Name FROM zZENObject,zZENServerRoles WHERE zZENObject.ZUID = zZENServerRoles.id AND zZENServerRoles.Roles = 'MasterPrimary'
If this does not return a server, contact Novell Technical Support for help in setting this role correctly.
On the "first" primary server, take a backup copy of ZenServerVersion.xml
Linux: /etc/opt/novell/zenworks/ZenServerVersion.xml
Windows: %ZENWORKS_HOME%\conf\ZenServerVersion.xml
edit the file (ZenServerVersion.xml)
1. search for
  <void property="versionNumber">
2. In the next line, replace 11.2.4 with 11.2.0 (or 11.3.1/11.3.2 with 11.3.0)
3. repeat this two more times (there are three places in total to be updated)
4. save the file
retry the install of the new server in the zone
When the install is complete, replace ZenServerVersion.xml with the saved copy from step 2

Status

Reported to Engineering