Environment
Novell ZENworks Configuration Management 11.3 ZENworks Control
Center - ZCC
Situation
- ZCC administrator does not have Super Administrator right but single assigned rights.
- ZCC login takes very long to complete or times out, if the affected administrator disabled the Welcome page.
- Opening the Home page in ZCC takes very long.
- High utilization on database server
- Primary server loses contact with database server
Resolution
This is fixed in version 11.3.1 - see KB 7015288 "ZENworks Configuration
Management 11.3.1 - update information and list of fixes" which can be
found at https://support.microfocus.com/kb/doc.php?id=7015288
Cause
While building the Message Summary
table on the Home page, ZCC
calculates access rights for every single device, bundle and policy
leaf object.
Additional Information
In some situations this issue can cause the entire database server to go in to high utilisation. In extreme cases this has been sufficient to cause primary servers to lose contact with the database.