Slow ZCC logins and/or high database utilisation

  • 7015054
  • 14-May-2014
  • 22-Jul-2014

Environment

Novell ZENworks Configuration Management 11.3 ZENworks Control Center - ZCC

Situation

  • ZCC administrator does not have Super Administrator right but single assigned rights.
  • ZCC login takes very long to complete or times out, if the affected administrator disabled the Welcome page.
  • Opening the Home page in ZCC takes very long.
  • High utilization on database server
  • Primary server loses contact with database server

Resolution

This is fixed in version 11.3.1 - see KB 7015288 "ZENworks Configuration Management 11.3.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7015288

Cause

While building the Message Summary table on the Home page, ZCC calculates access rights for every single device, bundle and policy leaf object.

Additional Information

In some situations this issue can cause the entire database server to go in to high utilisation.  In extreme cases this has been sufficient to cause primary servers to lose contact with the database.