Patches showing as not applicable

  • 7013401
  • 02-Oct-2013
  • 26-Feb-2014

Environment

Novell ZENworks Configuration Management 11.2

Situation

Some pls files are missing so the devices show not applicable instead of Patched or Not Patched.

Included are:

windows-lsacv3-x86_64-apps_sigs\Microsoft .NET
Framework 3.5 Service Pack 1 x64 Language Pack (KB 951847).pls
windows-lsacv3-x86_64-apps_sigs\Microsoft .NET
Framework 3.5 Service Pack 1 x86 Language Pack (KB 951847).pls
windows-lsacv3-x86_64-apps_sigs\MS09-035 Security
Update for Microsoft Visual Studio 2008 Service Pack 1 ATL for Smart Devices
windows-lsacv3-x86_64-apps_sigs\MS09-043 Security
Update for Microsoft Small Business Accounting 2006 Office Web Components
windows-lsacv3-x86_64-apps_sigs\MS13-002 Security
Update for Office 2003 (KB 2760574).pls
windows-lsacv3-x86_64-apps_sigs\MS13-024 Security
Update for Microsoft Search Server 2010 (KB 2553407).pls
windows-lsacv3-x86_64-apps_sigs\MS13-035 Security
Update for Microsoft Groove Server 2010 (KB 2687424).pls
windows-lsacv3-x86_64-apps_sigs\MS13-042 Security
Update for Publisher 2003 (KB 2810047).pls
windows-lsacv3-x86_64-apps_sigs\MS13-044 Security
Update for Visio 2003 (KB 2810062).pls
windows-lsacv3-x86_64-apps_sigs\MS13-054 Security
Update for Microsoft Lync 2013 32-Bit Edition (KB 2817465).pls
windows-lsacv3-x86_64-apps_sigs\MS13-054 Security
Update for Microsoft Office 2010 32-Bit Edition (KB 2687276).pls
windows-lsacv3-x86_64-apps_sigs\MS13-054 Security
Update for Office 2003 (KB 2817480).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for 2010 Microsoft Business Productivity Servers (KB 2553408).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for 2010 Microsoft Business Productivity Servers (KB 2817393).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft Excel Web App (KB 2760594).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft Office Web Apps Server 2013 (KB 2817305).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft SharePoint Enterprise Server 2013 (KB 2810083).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft SharePoint Enterprise Server 2013 (KB 2817315).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft SharePoint Foundation 2010 (KB 2810067).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft SharePoint Server 2010 (KB 2760595).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft SharePoint Server 2010 (KB 2760755).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft SharePoint Server 2010 (KB 2817372).pls
windows-lsacv3-x86_64-apps_sigs\MS13-067 Security
Update for Microsoft Web Applications (KB 2817384).pls
windows-lsacv3-x86_64-apps_sigs\MS13-068 Security
Update for Microsoft Outlook 2010 32-Bit Edition (KB 2794707).pls
windows-lsacv3-x86_64-apps_sigs\MS13-072 Security
Update for Microsoft Office 2010 32-Bit Edition (KB 2767913).pls
windows-lsacv3-x86_64-apps_sigs\MS13-072 Security
Update for Microsoft Word 2010 32-Bit Edition (KB 2760769).pls
windows-lsacv3-x86_64-apps_sigs\MS13-073 Security
Update for Microsoft Excel 2010 32-Bit Edition (KB 2760597).pls
windows-lsacv3-x86_64-apps_sigs\MS13-073 Security
Update for Microsoft Excel 2013 32-Bit Edition (KB 2768017).pls
windows-lsacv3-x86_64-apps_sigs\MS13-074 Security
Update for Microsoft Office 2010 32-Bit Edition (KB 2687423).pls
windows-lsacv3-x86_64-apps_sigs\MS13-074 Security
Update for Microsoft Office 2013 32-Bit Edition (KB 2810009).pls
windows-lsacv3-x86_64-apps_sigs\MS13-075 Security
Update for Microsoft Office 2010 32-Bit Edition (KB 2687413).pls
windows-lsacv3-x86_64-apps_sigs\Project 2003
Service Pack 1 (KB 837240).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 1
for Microsoft Access Database Engine 2010 32-bit Edition (KB 2460011).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 1
for Server Language Pack 2010 (KB 2460056).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft Office 2010 32-Bit Edition (KB 2687455).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft Office 2010 Filter Pack 32-Bit Edition (KB 2687447).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft Office 2010 Language Pack 32-Bit Edition (KB 2687449).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft Office Language Interface Pack 2010 32-Bit Edition
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft Office Web Apps (KB 2687470).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft PowerPoint Viewer 32-Bit Edition (KB 2687456).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft SharePoint 2010 Indexing Connector for Documentum (KB 2687459).pls
windows-lsacv3-x86_64-apps_sigs\Service Pack 2
for Microsoft Visio 2010 Viewer 32-Bit Edition (KB 2687469).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft Office 2013 32-Bit Edition (KB 2768333).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft Office 2013 32-Bit Edition (KB 2768355).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft PowerPoint 2013 32-Bit Edition (KB 2726947).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft PowerPoint 2013 32-Bit Edition (KB 2810006).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft SharePoint Enterprise Server 2013 (KB 2817300).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft Visio 2013 32-Bit Edition (KB 2810008).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft Visio Viewer 2013 32-Bit Edition (KB 2768338).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft Word 2013 32-Bit Edition (KB 2767863).pls
windows-lsacv3-x86_64-apps_sigs\Update for
Microsoft Word 2013 32-Bit Edition (KB 2817308).pls

Resolution

 <div>This is fixed in version 11.3 - see KB 7014213 "ZENworks Configuration Management 11.3 - update information and list of fixes", which can be found at&nbsp;<a href="https://www.novell.com/support/search.do?usemicrosite=true&amp;searchString=7014213" target="_self">https://www.novell.com/support/search.do?usemicrosite=true&amp;searchString=7014213</a></div>

For ZCM 11.2.4: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=Rbs5fYlojj0~ as "ZCM 11.2.4 Monthly Update 1 - see TID 7014163". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

If it is not possible to upgrade to ZCM 11.2.4 Monthly Update 1 at this time, then for ZCM 11.2.4, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at
https://download.novell.com/Download?buildid=04BmjE9i97I~ as "ZCM/ZPM 11.2.4 fix for Remediate.exe not scanning multiple signatures - see KB 7014076 and Patches showing as not applicable - see TID 7013401". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.2.3a/11.2.3 MU1: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=-1M6xpoyN20~ as "ZCM/ZPM 11.2.3a and 11.2.3a MU1 fix for four Patch Management issues". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Cause

MD5checksum check was case sensitive and if the case changed, the pls was rejected.

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