System Update error on 11.2.1 and 11.2.1 Monthly Update 1

  • 7010640
  • 16-Aug-2012
  • 16-Oct-2012

Environment

Novell ZENworks Configuration Management 11.2

Situation

Windows devices failing during update to 11.2.1 or 11.2.1 Monthly update 1.
 
ERROR (in system-update.log from the device):
 
ERROR;ERROR_STARTING_PROCESS;C:\Program Files\Novell\ZENworks\bin\TSUsage32.exe,The system cannot find the file
specified;

 
A similar message, specifying TSUsage64.exe is seen on 64-bit devices

Resolution

For devices that have already been upgraded to ZCM 11.2.1 or for new devices which will have the ZCM 11.2.1 agent installed: a fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=zKIz21tONFg~ as "ZCM 11.2.1 Monthly Update 2 - see TID 7010729". This update should only be applied if the symptoms above are being experienced, and are causing problems.Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For devices which have not yet been upgraded to ZCM 11.2.1:  a fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=poYSrDXeubg~ as "ZCM 11.2.1 fix for "Another instance of WinVNC is already running" (see KB 7010438) and System Update fails because TSUsage file is not found (see KB 7010640)". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Workaround:
For 11.2.1 this only occurs if Asset Management is disabled.  Go to ZCC > License and set an evaluation License for Asset Management (if the evaluation was previously enabled, contact Novell Technical Services for a key that will allow a one-off  extension) .  Then go to ZCC > Configuration > Device Management > ZENworks agent and uncheck the Install checkbox for Asset Management.

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