Bundles randomly disappear after ZCM 11.1 update

  • 7009087
  • 29-Jul-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management

Situation

Immediately after updating a device from 10.3.x to 11.x, bundles disappear until the next full scheduled refresh.
 
ERROR (from zmd-messages.log):
 
[BundleManager] [] [!!!!!!!!!!!  No Bundle Data Retrieved !!!!!!!!!!!!!!!!!] []
[]
[DEBUG] [05/30/2011 10:44:45.981] [1896] [ZenworksWindowsService] [3] []
[BundleManager] [] [Exiting GetBundle details] [] []
[DEBUG] [05/30/2011 10:44:45.981] [1896] [ZenworksWindowsService] [3]
[tilgto01] [BundleManager] [] [Time for GeneralRefresh: 0] [] []
[DEBUG] [05/30/2011 10:44:45.981] [1896] [ZenworksWindowsService] [3]
[tilgto01] [BundleManager] [] [Found details for 0 bundles] [] []
[ERROR] [05/30/2011 10:44:45.981] [1896] [ZenworksWindowsService] [3]
[tilgto01] [BundleManager] [BUNDLE.CouldNotAddBundle]

Resolution

For ZCM 11.1: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support
 
Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=vMD1JCay4Fo~ as "ZCM 11.1/11.1a combined fix for "ZENworks Adaptive Agent" on desktop ? see KB 7007656, Bundles randomly disappear after ZCM 11.1 update - see KB 7009087 and Bundle verify fails with Reboot/Shutdown action - see TID 7009953". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.0: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=JMF_ucHev-M~ as "ZCM 11.0 - NAL fixes post-Cumulative Agent Patch 2a". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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