RHEL 3.x servers are not being inventoried by the Inventory Only agent

  • Document ID:7007582
  • Creation Date:18-Jan-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

RedHat Linux
Novell ZENworks 11 Asset Management
Novell ZENworks 11 Configuration Management Inventory
Novell ZENworks 10 Configuration Management Inventory
Novell ZENworks 10 Asset Management

Situation

Data from inventory scans on Red Hat Enterprise Linux 3.x devices are not uploaded to the database
 
 
06/25/10 12:27:34 - found 1 wifs to upload
06/25/10 12:27:34 - *** PostInventoryResults: sending ./outgoingUIA/1277490434-faa9693a347adf11b38100065bdc458d-last.xml to [server IP address]:80
06/25/10 12:27:34 -http://[server IP address]:80/zenworks-fileupload/?type=inventory&filename=1277490434-faa9693a347adf11b38100065bdc458d-last.xml&autogenerate=true&overwrite=true
06/25/10 12:27:54 - File upload servlet returned status: 500
06/25/10 12:27:54 - Unable to send inventory ./outgoingUIA/1277490434-faa9693a347adf11b38100065bdc458d-last.xml to [server IP address]:80

Resolution

For ZCM/ZAM 10.3: This is fixed in version 10.3.3 - see KB 7007641 "ZENworks Configuration Management 10.3.3 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 10.3.3 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=j3K2iARI7VI~ as "ZCM 10.3.2 RHEL 3.x Inventory Only fix - see TID 7007582". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.
 
For ZCM/ZAM 11: This is fixed in version 11.1 - see KB 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.1 at this time, in the interim, Novell has made a Patch  available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=ltrLALqwZPU~ as "ZCM 11.0 RHEL 3.x Inventory Only fix - see TID 7007582". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.