How do I enable basic logging in AppManager 6.x and later? (NETIQKB42606)

How do I enable basic logging in AppManager 6.x
How do I enable basic logging in AppManager 7.0.x

To enable basic logging in AppManager 6.x, please perform the following steps on the server experiencing the problem: 

1. Launch the NetIQDiag program:
   • Click Start | Run.
   • Type NetIQDiag.
   • Click OK.
     
2. Under the 'Set Trace level for selected components' section, select Maximum trace level.
   1. Check AppManager Agent.
   2. Check AppManager Management Server (if applicable).
   3. Check AppManager KS.
   4. Click the Set option (Note:  please leave the NetIQDiag window open and continue with the next steps).
   5. Restart the NetIQ services on the agent machine.
   6. In the NetIQDiag window, click Next.
      
3. From the Operator Console, drop the [ENTER KS NAME] on the server.  Once the job(s) has completed, continue with the next step.
   
4. Underthe 'AppManager Component Options' section:
   • Select AppManager Operator Console (if applicable).
   • Select AppManager Management Server (if applicable).
   • Select AppManager Agent.
   • Select Knowledge script trace information (if applicable).
     • Enter Child Job numbers for the jobs experiencing problems, or leave as * for all jobs.
   • Select Upgrade information.
   • Select All AppManager Log Files.
   • Click Diagnose.
   • Click Next.
     
5. Under the 'Analysis Center Database Info' section (if applicable):
   • Enter SQL Server Name.
   • Enter Report Database name.
   • Enter SQL Server sa password or use Windows Authentication.
   • Click Diagnose.
   • When Diagnose is complete, click Next.
     
6. Under the 'AppManager Repository Information' section (if applicable):
   • Enter SQL Server Name.
   • Enter AppManager Repository Database name.
   • Enter SQL Server Login and password (should have sa privileges) or use Windows Authentication.
   • Click Diagnose.
   • When Diagnose is complete, click Next.
     
7. Under 'General Components Option':
   • Check everything EXCEPTUser.dmp.
   • Click Collect.
   • Click Next.
     
8. Note the target file location (*.cab). This is where the diagnostics are written.
   • Click Compress.
     
9. When the diag is complete, the FINISH button will no longer be grayed out. You will see "Done!" in the window.
   • Click Finish.
   • Upon request, please email the .cab file to NetIQ Technical Support and reference the Service Request number in the subject field.To turn off logging:
     
10. • Click Start  | Run.
    • Type NetIQDiag.
    • Click OK.
    • Under the 'Set Trace level for selected components' section, select Average trace level. 
    • Check all AppManager Components.
    • Click Set.
    • Under the 'Set Trace level for selected components' section, select Disable tracing
    • Check AppManager KS
    • Click Cancel.
    • Restart the NetIQ services on the agent machine.

Formerly known as NETIQKB42606

The steps performed below only gathers information.  It does not require a reboot of the server.

If you have enabled XML tracing value in the registry of the Management Server, please remember to set this value back to 0 (zero) when troubleshooting is complete as this may affect performance.

HKey_Local_Machine|Software|NetIQ|AppManager|4.0|NetIQms|Tracing

How do I FTP diagnostic files to NetIQ Technical Support? 

• https://support.microfocus.com/kb/doc.php?id=7010834

For information about how to set up a trace from SQL Profiler to further troubleshoot issues involving the repository, see NetIQ Knowledge Base article NETIQKB20647: "How do I set up a trace with the Microsoft SQL Profiler utility?" www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB20647.