How do I FTP diagnostic files to NetIQ Technical Support?

To send diagnostic files to NetIQ Technical Support by FTP, please follow these steps:

1. Access a command prompt and change to the directory that the files you want to upload are in.
   
2. Connect to the following FTP site for the diagnostic upload. For example:
   
   C:\> ftp ftp.netiq.com
   
3. Log in with:
   
   Username: tsupload
   Password: yellow&77up
   
4. Once logged in, change to the upload directory.
   
   ftp> cd upload
   
5. Create a directory using the Service Request number, given by the Technical Support Engineer, as the directory name.
   
   ftp> mkdir 1-#########
   
6. Change to the directory that you just created.
   
   ftp> cd 1-#########
   
7. Upload the file(s).
   
   ftp> put example.log
   
8. Once the upload is complete, disconnect from the FTP server by typing:
   
   ftp> bye
   
9. Please notify Support when the upload completes.

For more information, contact Technical Support at www.netiq.com/support.