System Update - "Check for updates" fails after upgrading to Zenworks 2020

  • 7024521
  • 01-Apr-2020
  • 11-Jun-2020


ZENworks Configuration Management 2020 System Update


After upgrading to Zenworks 2020 the option

ZCC -> Configuration -> System Updates -> Action -> Check for updates

fails with the error

There was a failure when attempting to contact Novell Customer Center to retrieve available updates. Be sure that you have internet connectivity and that system update has been configured with the correct proxy information: An incorrect HTTP status was received: 403
See the ZENworks Control Center log file (zcc.log) for the full stack trace.

System update entitlement is shown as active in

ZCC -> Configuration -> Infrastructure Management


The system update entitlement needs to be registered again

ZCC -> Configuration -> Infrastructure Management -> System Update Entitlement -> Configure

Enter email address and System Update Entitlement license key

The System Update Entitlement license key can be found in Customer Center under "System Update Entitlement" or "ZENworks Configuration Management Activation Code"

This is fixed in ZENworks 2020 Update 1 - see KB 7024523 "ZENworks 2020 Update 1 - information and list of fixes" which can be found at: