Environment
ZENworks Configuration Management 2017 Update 4 FRU1 System Update
Situation
When trying to apply 17.4.1 system update to a Linux primary server, we see the following error:
[ERROR] [06/14/2019 16:11:23.572] [3006] [ZENUpdater] [] [root] [SystemUpdate] [RPM_INSTALL_ERROR] [ERROR] [(/bin/rpm -U -vv --replacefiles /var/opt/novell/zenworks/content-repo/system-update/50170401a0fc50000000002019053113/rpm/novell-zenworks-xplat-puppethandler-17.4.1-22.noarch.rpm),1] [] [] [ZENworks]
Resolution
This has been reported to Engineering. As workaround, the following can be done on SLES 12 zenworks primary, or 2017 Update 4 appliance:
rpm -Uvh --replacefiles /var/opt/novell/zenworks/content-repo/system-update/5017040000fc50000000002019011514/rpm/sles-12-x86_64/novell-zenworks-ruby-2.0.0.353-35.1.x86_64.rpm /var/opt/novell/zenworks/content-repo/system-update/5017040000fc50000000002019011514/rpm/sles-12-x86_64/novell-zenworks-facter-1.7.6-4.1.x86_64.rpm /var/opt/novell/zenworks/content-repo/system-update/5017040000fc50000000002019011514/rpm/sles-12-x86_64/novell-zenworks-hiera-1.3.0-3.1.noarch.rpm /var/opt/novell/zenworks/content-repo/system-update/5017040000fc50000000002019011514/rpm/sles-12-x86_64/novell-zenworks-puppet-3.2.4-5.1.noarch.rpm /var/opt/novell/zenworks/content-repo/system-update/5017040000fc50000000002019011514/rpm/sles-12-x86_64/virt-what-1.14-1.1.x86_64.rpm
Note that the above must be done right before the SU deployment.
This is fixed in ZENworks 2020 Update 1 - see KB 7024523 "ZENworks 2020 Update 1 - information and list of fixes" which can be found at:
https://support.microfocus.com/kb/doc.php?id=7024523