Environment
ZENworks Configuration Management 2017 Update 2
Situation
This problem is introduced on ZENworks 2017 update 2 only. In some environments, nzrWinVNCApp crashes at service start on managed devices in the zone. The problem occurs in zones where the root CA certificate contains longer serial number than expected. This affects ZENworks Remote Management and Remote Control.
Resolution
This is fixed in version ZENworks Configuration Management 2017 Update 3 - see KB 7023221 "ZENworks Configuration Management 2017 Update 3 update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7023221
For 2017 Update 2, contact Micro Focus Customer Care ZENworks Technical Support for a field test file.