Print Manager will not stay running on OES2018

  • Document ID:7022595
  • Creation Date:24-Jan-2018
  • Modified Date:25-Jan-2018
    • Micro Focus Products:
      Open Enterprise Server

Environment

iPrint
Open Enterprise Server 2018

Situation

There are two possible symptoms seen in this situation.
  • After creating a new Printer Agent, the Print Manager shows Down and the ipsmd process is no longer running.
  • At the final step of creating a new Printer Agent, a message is displayed indicating the Print Manager (ipsmd) is not loaded

Resolution

If the server was upgraded from OES 2015 to OES 2018, see TID 7022524.

If the server has not been upgraded from OES 2015, the issue is fixed with a field test file available by contacting the Micro Focus iPrint support team.

Cause

There is a defect in the iPrint server code.