Troubleshooting "See Status App" in EXTRA!

  • 7021795
  • 13-Nov-2009
  • 02-Mar-2018

Environment

EXTRA! X-treme

Situation

When connecting, disconnecting, or re-connecting, the status bar (located at the bottom of the application window) may display "Failed (See Status App for details)" as shown below:
Figure 1. Status bar displays 'See Status App'

The bottom of the terminal window (OIA line) may also indicate a 510 error.

Resolution

Follow these steps:

  1. Launch the Status application from the Start menu shortcut (click Attachmate EXTRA! X-treme > Status app).
  2. At the bottom, the Audit Log tab should be selected. Examine the event rows that are displayed.
Figure 2. Audit Log in Status application

Note the following:

  • Connection problems may be caused by incorrect host name, port number, or encryption settings in your session configuration, or an inaccessible host due to network, firewall, DNS, or host issues.
  • If the auto reconnect feature is enabled, and the session is disconnecting or attempting to re-connect, see also KB 7021785.
  • If the auto reconnect feature is disabled, the “failed” message may display even though the session is properly disconnected. In this situation, the Status application will not display any rows.
  • If you need additional detailed tracing to diagnose secure connection problems, see Secure Connection Socket Trace in KB 7021784.
  • The Audit Log events are also saved in the binary AomAudit.slg file in your EXTRA! session folder. If you contact Technical Support, please attach the file to your service request (see KB 7021970) or use https://upload.attachmate.com/.

Additional Information

Legacy KB ID

This article was originally published as Attachmate Technical Note 2481.

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