EXTRA! Error: "The specified module could not be found"

  • 7021373
  • 11-Apr-2008
  • 02-Mar-2018

Environment

EXTRA! X-treme version 8.0 or higher
myEXTRA! Enterprise
EXTRA! Enterprise 2000
EXTRA! Personal Client

Situation

This technical note provides suggestions for resolving the error "The specified module could not be found."

When starting, closing, or restoring focus to EXTRA!, you may see the following dialog box:

Figure 1. Error: 'The specified module could not be found.'
Figure 1. Error: 'The specified module could not be found.'

The EXTRA! application otherwise functions normally and can successfully connect to host systems.

Resolution

Suggestions for resolving this issue depend on your EXTRA! version.

Versions 8.0 and Higher

To resolve this issue in EXTRA! X-treme:

  1. Repair your installation:
    1. In Control Panel, open Add/Remove Programs.
    2. Select the EXTRA! X-treme entry and click Change.
    3. Proceed in the installer and select the Repair option.
  2. If the problem continues, uninstall and re-install EXTRA! X-treme. For information on uninstalling EXTRA! X-treme, see KB 7021369. Make sure that you are logged in as an administrator when you install the product.

Note: If the error occurs repeatedly on multiple systems, contact Technical Support for further troubleshooting assistance (https://support.microfocus.com/contact/).

Versions 7.11 and Earlier

EXTRA! Enterprise 2000, EXTRA! Personal Client, and myEXTRA! Enterprise are no longer supported, and many issues are resolved in newer product versions. For information on supported product versions, see the Product Support Lifecycle at https://support.microfocus.com/programs/lifecycle/version-status.html?extra.

For more information on obtaining and upgrading to EXTRA! X-treme version 9.0, see KB 7021375.

Cause

This error message indicates a component of EXTRA! (application file, registry value, etc.) has been unexpectedly removed from the system, and this problem could not be automatically corrected by the Microsoft Windows Repair functionality.

Additional Information

Legacy KB ID

This article was originally published as Attachmate Technical Note 2335.

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