Error: "Microsoft Visual C++ Runtime Library. Runtime error!"

  • 7021370
  • 21-Mar-2008
  • 02-Mar-2018

Environment

EXTRA! Mainframe Server Edition version 8.0
EXTRA! X-treme version 8.0

Situation

Users receive the following errors when entering data into an EXTRA display session:
  • "Microsoft Visual C++ Runtime Library. Runtime error! Program: [path]EXTRA.EXE. Abnormal program termination" or
  • "SC3: EXTRA! X-treme: EXTRA.exe - Application Error: The instruction at "0x6C371351" referenced memory at "0x0000004". "The memory could not be 'read'. "Click on OK to terminate the program."
When these errors occur, the user may also see Microsoft Word documents opening in the background.

Resolution

This issue has been resolved in EXTRA! X-treme version 8.0 Service Pack 1 or higher. If you have upgraded to version 8.0 SP1 or higher and are still seeing this error (when entering data into an EXTRA! display session), please contact Attachmate Technical Support.

For information about contacting support, see https://support.microfocus.com/contact/.

For information about upgrading to version 9.0, see KB 7021375.

Additional Information

Legacy KB ID

This article was originally published as Attachmate Technical Note 2315.
This information was originally published as Attachmate SupportWeb solution USA10829.

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