Environment
Reveal 2
Situation
When connecting to the GroupWise system the 'Retrieve all objects from the cache file' option is grayed out.
Resolution
There are two possibilities that this is happening.
a) The Novell Client user that is currently logged in, does not have the rights to retrieve objects from the cache fileTake the following steps to fix this problem:
-or-
b) The cache file is missing.
1) Make sure the logged in user has proper rights.
This link explains what rights a user must have, and how to make sure that the correct user is logged in:2) Check domain directory for the cache file.
https://support.microfocus.com/kb/doc.php?id=7020555
Browse to and open the domain directory. Look for the cache file named "gwsystem.xml" as shown below:3) Log in using the Live GroupWise System.
If this file is missing from this directory, Reveal will have no information cached, and will not be able to retrieve objects from a cache.
Now log in by selecting 'Retrieve all objects from the 'live' GroupWise system and (re)create the cache file for other users.'4) Restart Reveal and try again.
Doing this will then recreate that cache file, and Reveal will be able to retrieve objects from the cache.
To ensure that the cache file was recreated, repeat step 2, and make sure that the gwsystem.xml file is in the domain directory.
Then, try to connect to the GroupWise system by retrieving the objects from the cache file, to make sure that Reveal has properly recreated the cache.
Additional Information
This article was originally published in the GWAVA knowledgebase as article ID 1788.