ZENworks Diagnostic Probe Replacement

  • 7019889
  • 25-May-2017
  • 05-Jun-2017

Environment

Novell ZENworks Configuration Management 11 ZENworks Control Center - ZCC
Novell ZENworks Configuration Management 2017 ZENworks Control Center - ZCC

Situation

Notice the failure for ZENworks Diagnostic page to respond for the servers.
If the replacement of the ZENworks Diagnostic Probe is necessary or has been removed from ZCC.


Resolution

Go to the latest System update that matches current installed zone version.
Download novell-zenworks-probe.11.4.1.msi
Extract novell-zenworks-probe.11.4.1.msi
Open ZCC > Diagnostics and update the zenworks-probe.war

Example v11.4.1 Zone

Locate the file for extraction
%ZENworks_Home%\work\content-repo\system-update\5011040100fc50000000002015121012\msi
Copy novell-zenworks-probe.11.4.1.msi to c:\Probe

Extract the .war file
Open Command Prompt (Run as Administrator)
Change directory to C:\Probe
msiexec.exe  /a  novell-zenworks-probe.11.4.1.msi  /qb  TARGETDIR=<DirLocation>

Deploy the Probe to the ZENworks Primary
Log into ZCC on the Primary server needing the Probe
Open ZCC > Diagnostics
Select Deploy Probe at the top of the ZCC Diagnostics page
Select Choose File and navigate to the extracted zenworks-probe.war file.

When completed ZCC should report Success:  Successfully deployed Probe on this server.


Additional Information

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