GWVRELAY Crashing After Updating to Latest Build (8) for GWAVA 4.51

After updating to the latest update (build 8) GWVRELAY is crashing.

On NW getting a removed address space:

Removed address space because of memory protection violation Address Space:   GWAVA4 Reason:          Page Fault, Attempt to read from non-present page Running Thread:  SMTPSend EIP:             0xF5316280 (LIBC.NLM + 0x96280) Access Location: 0x00000000

On Linux, if I run 'rcgwavaman status' GWVRELAY shows it is missing.

This is a known bug with the version of GWVRELAY that was released with build 8. This is resolved in GWAVA 5 and recommended that you update to GWAVA 5.

Here is a TID on updating to GWAVA 5 if you are updating your existing Linux box: How to Upgrade From GWAVA 4.51 to GWAVA 5.

Here is a TID on migrating GWAVA 4.51 on NW to GWAVA 5 on Linux or Windows:  Migrating GWAVA 4.51 to a GWAVA 5 Box Running Windows or Linux

If you are unable to update to GWAVA 5 yet, you can back rev GWVRELAY to the previous one, by doing the following:

1) Shut GWAVA down:

For NW type: gwavadn
For Linux type: rcgwavaman stop

2) Browse to ...gwava/assets/bin:

For NW:

a) Rename gwvrelay.nlm to gwvrelay.todaysdate

b) Rename gwvrelay.nlm.old to gwvrelay.nlm

For Linux:

a) Rename gwvrelay to gwvrelay.todaysdate

b) Rename gwvrelay.old to gwvrelay

3) Start GWAVA back up:

For NW type: gwavaup
For Linux type: rcgwavaman start

Your server will now be running the previous version of GWVRELAY, which shouldn't crash.

This article was originally published in the GWAVA knowledgebase as article ID 1922.