Error in Worker Log: "Cannot Get Salt from Server"

  • 7019240
  • 15-Oct-2013
  • 07-Aug-2017

Environment


Retain 2.6.x
Tomcat
Linux

Situation


After upgrading Retain, the administrator cannot log into the RetainWorker web management page.  The Worker log reports the error, "Cannot get salt from server".

Resolution


Deleting the old bootstrap (RetainWorker.cfg) and uploading a new boostrap failed to resolve the issue.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2224.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.