Journaled messages not showing up in Retain mailbox

  • Document ID:7019134
  • Creation Date:21-Jun-2016
  • Modified Date:07-Aug-2017
    • Micro Focus Products:
      Retain Unified Archiving

Environment


Retain 3.x, 4.x
Exchange

Situation


I am trying to have Retain archive from a journal mailbox, but only messages sent directly to the mailbox are being archived.

Resolution


Journal messages are special and are not archvied unless "Enable Journaling" is enabled in the Retain job configuration under the Journaling tab.

NOTE:  It is a recomended best practice not to use a journal mailbox as it can negatively impact the performance of your Exchange system.  See "How to transition from journaling to rolling in-place hold for Exchange archiving".

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2813.