Unable to detect ZCC Helper when using improper DNS name on URL

  • 7018704
  • 10-Mar-2017
  • 13-Apr-2019

Environment

Novell ZENworks Configuration Management 2017

Situation

ERROR on ZCC:

Unable to detect ZCC Helper on this device.



Resolution

This issue is fixed in ZENworks 2017 Update 1.  For more information see KB 7020155 ZENworks Configuration Management 2017 Update 1 - update information and list of fixes

Workaround for earlier versions:

ZCC Helper requires that the URL used to access ZCC be the fully qualified domain name of the server.

Example:

myserver.mydomain.com

not

myserver

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