Patch installation fails: “Failed to install package through Web Services. Consider using direct update instead”

  • 7017828
  • 07-Jul-2016
  • 11-Nov-2016


PlateSpin Migrate 11.x. 12.x

PlateSpin Protect 11.x
PlateSpin Forge 4.x, 11.x


The installation of a patch fails.

Remark: patches can be downloaded from .

During the installation of a patch, it fails with the below error message:

Failed to install package through Web Service.  Consider using direct update instead.



1.  Before you end the installation go to the folder where the patch files have been extracted   Start> Run > Type %TEMP%.
2.  Back up the folder to your desktop and search for the JobxmlImport.xml file.
2.  Open up the JobxmlImport.xml file from the backed up folder and search for “DirectUpdate”.
3.  Modify the value from “false“ to “true“.
4.  Re-attempt patch installation.

If the issue persists, try the resolution from KB 7017769.