Patch installation fails: “The user does not have the object checked out”

  • 7017769
  • 23-Jun-2016
  • 29-Nov-2016


PlateSpin Migrate 11.x, 12.x

PlateSpin Protect 11.x

PlateSpin Forge 11.x


The installation of a patch fails.

Remark: patches can be downloaded from .


During the installation of a patch, it fails with the below error message:

Error Installing package Image Operations Failed to install package through Web Service. Consider using direct update instead.

An error occurred in the Operations Framework server: The user does not have the object checked out.



Log in as a local administrator on the PlateSpin server where you want to install the patch.

Then re-attempt patch installation.

If the issue persists, try the resolution from KB 7017828.


The issue is related to a lack of permissions, required to update the components.