Environment
Novell ZENworks Configuration Management 11.4.1
Novell ZENworks Configuration Management 11.4.2
Novell ZENworks Configuration Management 11.4.2
Situation
On 11.4.1 / 11.4.2 Linux satellites may have zac errors or failure
to start Authentication service errors.
ERROR (from zmd-messages.log):
[AuthSatelliteServer] []
[The Authentication Satellite Service service could not be started
from its current state: Starting]
ERROR (in zmd-messages.log if set to debug level, and in
novell-zenworks-xplatzmd.out):
[DEBUG] [03/17/2016
12:10:40.588] [10871] [ZenworksAgent] [2636] []
[AuthSatelliteServer] [] [Exception Type: class
java.lang.OutOfMemoryError] [] [] [] [ZENworks Agent]
[DEBUG] [03/17/2016
12:10:40.588] [10871] [ZenworksAgent] [2636] []
[AuthSatelliteServer] [] [Stack: java.lang.OutOfMemoryError:
Metaspace] [] [] [] [ZENworks Agent]
Resolution
This is fixed in version ZENworks 2017 Update 1 (17.1.0) - see KB 7020155 "ZENworks Configuration Management 2017 Update 1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7020155
Workaround:
Increase MaxMetaspaceSize from
the default of 128 MB (ZENworks 11.4.1) or 256 MB (ZENworks
11.4.2)
- Make a backup of this file: /etc/init.d/novell-zenworks-xplatzmd
- Stop the agent service:
/etc/init.d/novell-zenworks-xplatzmd stop - Modify /etc/init.d/novell-zenworks-xplatzmd to increase
MaxMetaspaceSize:
Change from:
MEM_OPTS="-Xms64m -Xmx512m -XX:MetaspaceSize=16m -XX:MaxMetaspaceSize=128m"
to:
MEM_OPTS="-Xms64m -Xmx512m -XX:MetaspaceSize=16m -XX:MaxMetaspaceSize=512m" - Start
the agent service:
/etc/init.d/novell-zenworks-xplatzmd start
Additional Information
The default MaxMetaspaceSize value
has been increased from 128 MB to 256 MB in ZENworks 11.4.2.
Nevertheless java.lang.OutOfMemoryError:
Metaspace error can still occur with ZENworks 11.4.2.
If the problem still occurs, set to 512.