The "Forgot your password?" link does not appear

  • 7017481
  • 08-Apr-2016
  • 08-Apr-2016

Environment

Novell Client 2 SP4 for Windows
Novell Modular Authentication Service (NMAS)

Situation

After logoff or reboot, the Novell Credential Provider login screen appears as expected, but the "Forgot your password?" link is not present.

Resolution

The Forgotten Password feature must be enabled, and NMAS must be installed and enabled on the workstation.

1. Ensure that the "Forgotten Password Prompt" is enabled. The setting is available under the "Red N" system tray icon > Novell Client Properties > Advanced Login > Forgotten Password Prompt. The corresponding registry DWORD entry is 

HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Login\Forgotten Password

2. Ensure that NMAS is installed and enabled. 

a) To verify that NMAS is installed browse to Control Panel > Programs and Features. 

b) The NMAS setting is available under the "Red N" system tray icon > Novell Client Properties > Advanced Login > NMAS Authentication. The corresponding registry DWORD entry is 

HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Login\NMAS Authentication

Additional Information

The NCCredProvider log may reflect the fact that NMAS is not enabled, such as:

CNetwork::IsNMASEnabled() - returned FALSE
CNetwork::GetNMASVersion() - NMAS is not enabled or failed to load.

On a machine with NMAS present and enabled (by default) you should see something like:

Loaded NMASNCP.DLL 8.8.8.1 (20131119 14:28) from "C:\Windows\system32\nmasncp.dll".
Loaded NCNetProvider.DLL 1.0.94.3883 (20151221 13:07) from "C:\Windows\system32\ncnetprovider.dll".
GetRegValue() determined "NMAS Authentication" in [HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Login] does not exist (0x80070002).
CNetwork::IsNMASEnabled() - returned TRUE
CNetwork::GetNMASVersion() - NMAS_C32Version reports 8.8.8.10.