How to collect an NCCredProvider log

To log events for analysis by Novell Technical Services, follow these steps:

1.  Run REGEDIT.EXE, and add a DWORD (32-bit) Value called "Debug" set to 3 to HKLM\SOFTWARE\Novell\Authentication\NCCredProvider.
Note: Debug logging will begin immediately; a reboot is not required for this setting to take effect. As a result, events generated by the Novell Credential Provider, such as unlocking the workstation, or logging in from the system tray (Red N) icon, will be logged without a reboot.

Note: Instead of running REGEDIT.EXE, the needed setting can be added to the registry by executing this command:2. Duplicate the problem being seen.

3. Collect the NCCredProvider*.Log files created in the C:\ProgramData\Novell\Client\Log directory.
Note: The ProgramData directory may be hidden. To unhide it,

• Open Windows Explorer and and select "Organize" from the toolbar.
• Select "Folder and search options" and click on the "View" tab.
• Click the "Show hidden files, folders, and drives" radio button under the "Hidden files and folders" item in Advanced settings.
• Click the "Apply" button to apply the change.

 4. Submit all of the NCCredProvider*.LOG files that were generated for further analysis, along with a description of the steps to duplicate the problem, the expected results, and the actual observed behavior to the support engineer for analysis.