Microsoft Excel 2013 Stops Responding with SecureLogin running

  • 7017033
  • 30-Nov-2015
  • 30-Nov-2015

Environment

NetIQ SEcureLogin 8.0.2
NSL 8.0.2
Excel 2013

Situation

Excel hangs with "No response" message
Microsoft Excel 2013 Stops Responding When You Clear Filter on a Microsoft Excel Spreadsheet
Problem does not occur if SecureLogin is not running

Resolution

Apply NSL 8.0.4 and perform the following steps:

1. Disable the DotNet service.  For detailed instructions see KB 7006772 at https://support.microfocus.com/kb/doc.php?id=7006772
2. Restart slproto
3. Create the following Dword (32bit)_ registry setting:
HKLM/Software/Protocom/SecureLogin
DotNetFromWin32 
  (set to 1)