No password field visible when unlocking Windows workstation

  • 7016775
  • 17-Aug-2015
  • 17-Aug-2015


Novell Client 2 for Windows


After locking the workstation, when attempting to unlock, no password field is visible, and the user cannot unlock the machine.


Delete the "C:\ProgramData\Microsoft\User Account Pictures\user.bmp", and then copy one from a machine that works. Verify the file permissions are correct.


The Novell Client first checks for the presence of a user-defined bitmap, then if none is found, uses Microsoft's default user bitmap in "C:\ProgramData\Microsoft\User Account Pictures\user.bmp".  If that file does not exist, the Novell Client resorts to using a default bitmap embedded in the Novell Client Credential Provider (NCCredProvder.dll).

Additional Information

The Novell Client Credential Provider log is useful in identifying this problem.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.