Environment
Novell ZENworks Patch Management 11
Situation
Patch Management - Inconsistent report on Patched or Not
Patched hyper link.
Clicking on the hyper link to show the device list does not match.
Note: Devices in the ZCC | Patch Management | Patches | Patched or Not Patched list hyper link are accurate. It is the link count that is off.
![](https://support.microfocus.com/kb/knova/images/7016199HyperlinkCount.GIF)
Clicking on the hyper link to show the device list does not match.
Note: Devices in the ZCC | Patch Management | Patches | Patched or Not Patched list hyper link are accurate. It is the link count that is off.
Resolution
This is fixed in version ZENworks Configuration Management 2017 Update 3 - see KB 7023221 "ZENworks Configuration Management 2017 Update 3 update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7023221
Cause
This issue has been attributed to deleted orphaned devices in the
patchdevicestatus table.
In ZCM version 11.2.x, If reconciliation was turned off and "zac reg -g" was used this could cause the orphaned data.
ZCC | Configuration | Device Management | Registration | Reconcile Settings | Enable Reconciliation.
In 11.3.x You should not see this problem by enabling Reconciliation on registration.
In ZCM version 11.2.x, If reconciliation was turned off and "zac reg -g" was used this could cause the orphaned data.
ZCC | Configuration | Device Management | Registration | Reconcile Settings | Enable Reconciliation.
In 11.3.x You should not see this problem by enabling Reconciliation on registration.