Imaging Fails on Devices with Intel i218-LM Network Card

  • 7016123
  • 29-Jan-2015
  • 04-Aug-2015


Novell ZENworks Configuration Management 11.3 Imaging
Novell ZENworks Configuration Management 11.2 Imaging
Intel i218-LM network card
HP Z440
HP EliteBook 850 G2 Notebook PC


  • Trying to image a device with Intel i218-LM network card. The following models are known to be affected:
    • HP Z440
    • HP EliteBook 850 G2 Notebook PC
  • Not able to access the network when booted into Imaging Maintenance Mode
  • Using newid="0x8086 0x15a0,e1000e" as a boot parameter causes the boot process to hang
The following may be seen while trying to image a device:

Could not find the ZENworks Repository.
Activating manual setup program.


This is fixed in the ZENworks Imaging Update for February 2015 - see KB 7002402 "How to obtain the latest ZENworks Imaging Updates" found at for details of how to obtain this update.

This is fixed in version 11.4 - see KB 7016614 "ZENworks Configuration Management 11 SP4 (11.4.0) - update information and list of fixes" which can be found at


A newer version of the e1000e network driver is needed for the Intel i218-LM network card