Environment
Novell ZENworks Configuration Management 11.3 Remote Management
Situation
ZCC Login without Super Administrator rights.
The device to be remote controlled is in a deeper folder hierarchy like 5 or more levels.
It can take a minute or longer before remote connections gets established.
The device to be remote controlled is in a deeper folder hierarchy like 5 or more levels.
It can take a minute or longer before remote connections gets established.
Resolution
This is fixed in version 11.3.2 - see KB 7015776 "ZENworks Configuration Management 11.3.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7015776
Cause
Remote Management does always verify device details with the IP address of the to be remote device regardless how the remote control is launched. While doing this the ZCC admin user rights gets verified on each device parent folder level.