Remote control session slow to establish

  • 7015872
  • 10-Nov-2014
  • 29-Dec-2014

Environment

Novell ZENworks Configuration Management 11.3 Remote Management

Situation

ZCC Login without Super Administrator rights.
The device to be remote controlled is in a deeper folder hierarchy like 5 or more levels.

It can take a minute or longer before remote connections gets established.

Resolution

This is fixed in version 11.3.2 - see KB 7015776 "ZENworks Configuration Management 11.3.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7015776

Cause

Remote Management does always verify device details with the IP address of the to be remote device regardless how the remote control is launched. While doing this the ZCC admin user rights gets verified on each device parent folder level.

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