ZCM 11.3 Primary Server Install / Upgrade Fails on Windows 2008 R2 Datacenter (Full Installation)

  • 7015680
  • 19-Sep-2014
  • 03-Aug-2015

Environment

Novell ZENworks Configuration Management 11.3

Situation

Attempting to upgrade a ZCM 11.2.x Primary Server running 2008 R2 Datacenter Edition will halt because the installer does not recognize 2008 R2 Datacenter Edition as a supported operating system.

Resolution

This is fixed in version 11.4 - see KB 7016614 "ZENworks Configuration Management 11 SP4 (11.4.0) - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7016614


Workaround:

Steps to Apply the patch for 2008 R2 Datacenter Systems
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1. Mount the latest ZENworks 11.3.0 ISO.
2. Copy the content of this ISO file to a folder called "ZCM113" under %SYSTEMDRIVE%.  
3. Run ZENworks.bat from the patch.
4. Replace the %SYSTEMDRIVE%\ZCM113\Common\jars file with discovery-11.3.0.jar file provided in the patch.
5. Run setup.exe present in %SYSTEMDRIVE%\<folder name>.
 
Note:
    In case, user needs to reboot the machine after .NET installation then, ensure to run the ZENWorks.bat file again.
    In Summary page, the Operating System Version will not reflect Datacenter and service pack details.

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