Pass-through Authentication Fails after applying 11.3_Windows 8.1

  • 7015323
  • 02-Jul-2014
  • 02-Jul-2014

Environment

Novell ZENworks Configuration Management 11.3 Authentication
Microsoft Windows 7, 8, 8.1

Situation

Pass-through authentication fails
ZENworks login screen comes up after logging into the Novell Client or Windows

The following can be seen in the zmd-messages.log on the agent:

ERROR:
Exception while reading registry    at Novell.Zenworks.Native.RemotingService.RemotingServiceImp.ReadPasswordAndDecrypt(String Password)
GetMicasaCredential took exception: Registry key has subkeys and recursive removes are not supported by this method. System.InvalidOperationException: Registry key has subkeys and recursive removes are not supported by this method.

Resolution

A fix for this issue is provided in the ZENworks 11.3.0a Windows 8.1 Update which is available at https://download.novell.com/Download?buildid=V9kALnvzzjg~ .

For more information, please see TID 7014805 - ZENworks 11.3.0a Windows 8.1 Update .

Alternatively, this update is also provided as part of FTF Roll Up 1 for ZENworks (11 SP3) which is available at https://download.novell.com/Download?buildid=6c6917CRv6U~ .

For more information, please see TID 7014960 - FTF Roll Up 1 for ZENworks (11 SP3) .

Additional Information

Full errors from zmd-messages.log:

Exception while reading registry    at Novell.Zenworks.Native.RemotingService.RemotingServiceImp.ReadPasswordAndDecrypt(String Password)
GetMicasaCredential took exception: Registry key has subkeys and recursive removes are not supported by this method. System.InvalidOperationException: Registry key has subkeys and recursive removes are not supported by this method.
   at Microsoft.Win32.RegistryKey.DeleteSubKey(String subkey, Boolean throwOnMissingSubKey)
   at Novell.Zenworks.Native.RemotingService.RemotingServiceImp.ReadPasswordAndDecrypt(String Password)
   at Novell.Zenworks.Native.RemotingService.RemotingServiceImp.ZENLogin(String SessionID, String Realm, String Username, String Password, UInt32 LoginFlag, Boolean bZIconLogin, String()& ExtraAttribs)
...
   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Novell.Zenworks.Zmd.Refresh.RefreshManager.ProcessRefresh(Session session, String refreshType, CustomRefreshData refreshData, RefreshFlags flags)
   at Novell.Zenworks.Native.RemotingService.RemotingServiceImp.ZENLoginUser(String SessionID, String Realm, String Username, String Password, String Host, String AuthToken, Boolean bZIconLogin, String AuthMech)
   at Novell.Zenworks.Native.RemotingService.RemotingServiceImp.ZENLogin(String SessionID, String Realm, String Username, String Password, String FullDName, String SharedSecret, UInt32 LoginFlag, Boolean bZIconLogin, String LocalUserName, String()& ExtraAttribs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object() args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object()& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)
   at System.Runtime.Remoting.Messaging.ServerObjectTerminatorSink.SyncProcessMessage(IMessage reqMsg)
   at System.Runtime.Remoting.Messaging.ServerContextTerminatorSink.SyncProcessMessage(IMessage reqMsg)
   at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessageCallback(Object() args)
   at System.Runtime.Remoting.Channels.ChannelServices.DispatchMessage(IServerChannelSinkStack sinkStack, IMessage msg, IMessage& replyMsg)
   at Novell.Zenworks.Zmd.ZenServerSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.Ipc.IpcServerTransportSink.ServiceRequest(Object state)
   at System.Runtime.Remoting.Channels.SocketHandler.ProcessRequestNow()
   at System.Runtime.Remoting.Channels.SocketHandler.BeginReadMessageCallback(IAsyncResult ar)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

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