ZENworks Service Starts and then Stops after Upgrading to ZENworks 11 SP3 (11.3)

  • 7015311
  • 01-Jul-2014
  • 01-Jul-2014


Novell ZENworks Configuration Management 11.3
Novell Service Desk
Microsoft Windows Primary Server


See TID 7014716 for a somewhat similar issue where the service fails to start.

  • ZENworks Control Center (ZCC) is unavailable
  • The Novell ZENworks Server Service will start without error
  • Refreshing the services window shows that the service has stopped again
  • The Novell ZENworks Loader Service will start and stay started as opposed to the situation in the above mentioned TID

More debug information can be found with the following steps:
  1. Run zenserverw.exe
  2. Select the Logging tab
  3. Change Level to Debug
  4. Specify the Log path as %ZENWORKS_HOME%\logs
  5. Specify Redirect Stdout as %ZENWORKS_HOME%\logs\zenserver-out.log
  6. Specify Redirect Stderror as %ZENWORKS_HOME%\logs\zenserver-error.log
  7. Restart the Novell ZENworks Server Service
The following can be seen in the zenserver-error.log:

org.apache.coyote.AbstractProtocol init
SEVERE: Failed to initialize end point associated with ProtocolHandler ["ajp-bio-8009"]
java.net.BindException: Address already in use: JVM_Bind <null>:8009

The following can be seen when running the command "netstat -nab":

  TCP              LISTENING


Do one of the following:
  • Disable the LiveTime service
  • Move the Service Desk installation to another server.


Service Desk and ZENworks are conflicting with each other as they both use the same port (8009) for Tomcat by default.