Mailbox changes don't appear in WebAccess - auto-refresh is not working

Mailbox changes don't appear in WebAccess - auto-refresh is not working (autorefresh, auto refresh)
New messages and/or deleting messages in WebAcccess does not refresh the screen.
When you receive a message, it does not appear until you refresh the page.
When you delete a message, it does not disappear until you refresh the page.

1. Verify WebAccess is properly configured for Auto-Refresh Functionality.
   
   
2. Login to WebAccess as a user, verify the Poll thread is listening in the WebAccess logs (/var/opt/novell/groupwise/webaccess/logs/<mostRecentLog>):
   17:59:34, <SOAP>, -, INFO, <system>, Poll thread listenening on: 151.155.215.40:8500
   
   
3. Verify the service is listening:
   lsof -i :8500; netstat -tulpn | grep 8500
   
   COMMAND   PID   USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
   java    32727 tomcat  173u  IPv6 326182      0t0  UDP <hostname>:fmtp
   udp        0      0 <webaccessIP>:8500     :::*                                32727/java
   
4. Check the top two lines in the /etc/opt/novell/groupwise/webaccess/gw.conf file.  They should display as follows on an OES Linux box:

ProxyPass /gw/webacc/poll ajp://localhost:9009/gw/webacc/poll
ProxyPass /gw/webacc ajp://localhost:9009/gw/webacc

 

Substitute port 9009 for port 8009 on SLES 11 or 12 server.

Restart apache and tomcat after the change.

Service may not be listening properly. At the time of writing this TID, GroupWise 2014 SP1 has been released officially. Please update to this released version as it contains fixes related to auto-refresh (see TID 7015350 - Auto-refresh is not working GroupWise 2014).