ZENworks Diagnostic Center for Linux Primary fails on 11.3 with Windows 8.1 update

Document ID:7015044
Creation Date:09-May-2014
Modified Date:31-May-2016
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.3

Situation

ZENworks Diagnostic Center (ZDC) for Linux Primary fails on 11.3 with Windows 8.1 update.

ERROR:

[DEBUG] [DiagnoseZen] Looking for baseline data [zcm/11.3.0.36102Windows 8.1
Update/linux_x86_64/default/systemfiles.xml] in [data/zcm_11.3.0.zdc] 
[ERROR] [DiagnoseZen] 
[!] The baseline file does not contain data for verifier 'systemfiles'.

[DEBUG] [DiagnoseZen] Looking for baseline data [zcm/11.3.0.36102Windows 8.1
Update/sqlserver/default/zendatabase.xml] in [data/zcm_11.3.0.zdc] 
[ERROR] [DiagnoseZen] 
[!] The baseline file does not contain data for verifier 'zendatabase'

Resolution

This is fixed in version 11.4.2 - see KB 7017469 "ZENworks Configuration Management 11.4.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7017469

Workaround:

Modify /etc/opt/novell/zenworks/version.txt to add a line feed.

Change this:

11.3.0.36102Windows 8.1 Update

to this:

11.3.0.36102

Windows 8.1 Update