Smartcard authentication is successful after three attempts

  • 7014761
  • 19-Mar-2014
  • 19-Mar-2014

Environment

Novell ZENworks Configuration Management 11.2

Situation

Smartcard authentication is successful after three attempts.

Resolution

This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042

Cause

The Shared Secret being sent was not properly NULL terminated.

Additional Information

When it fails:
 
A.  The following information is logged in the CASAAUTHOKEN.LOG:

GetUserCredentials- Failed to obtain credentials for shared secret authentication, code = -802

B.  The ZCM authentication window comes up, that needs to canceled, together with local login window.
 
C.  After doing A and B two times, the third time login is successful.

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