Smartcard authentication is successful after three attempts

  • 7014761
  • 19-Mar-2014
  • 19-Mar-2014


Novell ZENworks Configuration Management 11.2


Smartcard authentication is successful after three attempts.


This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at


The Shared Secret being sent was not properly NULL terminated.

Additional Information

When it fails:
A.  The following information is logged in the CASAAUTHOKEN.LOG:

GetUserCredentials- Failed to obtain credentials for shared secret authentication, code = -802

B.  The ZCM authentication window comes up, that needs to canceled, together with local login window.
C.  After doing A and B two times, the third time login is successful.