Environment
Novell ZENworks Configuration Management 11.2
Situation
Smartcard authentication is successful after three attempts.
Resolution
This is fixed in version 11.2.1 - see KB 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010042
Cause
The Shared Secret being sent was not properly NULL terminated.
Additional Information
When it fails:
A. The following information is logged in the CASAAUTHOKEN.LOG:
“GetUserCredentials- Failed to obtain credentials for shared secret authentication, code = -802”
B. The ZCM authentication window comes up, that needs to canceled, together with local login window.
C. After doing A and B two times, the third time login is successful.