Environment
Novell ZENworks Configuration Management 11.2
Situation
When Random Refresh is set for agent (ZCC/Configuration/Device Settings/Device Refresh and Removal Schedule/Random Time to Wait - or on Device Folder or Device settings), new assignments[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Error returned from Web Service] [] [] are not seen until the random refresh is run. Manual refresh does not get the assignments.
(from zmd-messages.log when manual refresh is run from zenicon but random refresh has not yet run):
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Entered GetAssignmentsFromWebService] [] []
[ZenworksWindowsService] [18] [] [ZMD] [] [Getting Session Capability] [] []
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Getting URI] [] []
[ZenworksWindowsService] [18] [] [ZMD] [] [Random Refresh is enabled] [] []
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Getting Assignments on uri: ] [] []
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Error code: 2, Cannot contact Assignment service on the web server.] [] []
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Attempting to get cache information] [] []
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Successfull returned cache information] [] []
Resolution
This is fixed in version 11.3 - see KB 7014213 "ZENworks Configuration Management 11.3 - update information and list of fixes", which can be found at https://support.microfocus.com/kb/doc.php?id=7014213