When Random Refresh is set, new assignments are not seen until Random Refresh runs

  • 7014396
  • 10-Jan-2014
  • 26-Feb-2014

Environment

Novell ZENworks Configuration Management 11.2

Situation

When Random Refresh is set for agent (ZCC/Configuration/Device Settings/Device Refresh and Removal Schedule/Random Time to Wait - or on Device Folder or Device settings), new assignments[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Error returned from Web Service] [] [] are not seen until the random refresh is run.  Manual refresh does not get the assignments.

(from zmd-messages.log when manual refresh is run from zenicon but random refresh has not yet run):

[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Entered GetAssignmentsFromWebService] [] [] 
[ZenworksWindowsService] [18] [] [ZMD] [] [Getting Session Capability] [] [] 
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Getting URI] [] []
[ZenworksWindowsService] [18] [] [ZMD] [] [Random Refresh is enabled] [] []
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Getting Assignments on uri: ] [] [] 
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Error code: 2, Cannot contact Assignment service on the web server.] [] [] 
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Attempting to get cache information] [] []
[ZenworksWindowsService] [18] [] [AssignmentManager] [] [Successfull returned cache information] [] []

Resolution

 
This is fixed in version 11.3 - see KB 7014213 "ZENworks Configuration Management 11.3 - update information and list of fixes", which can be found at https://support.microfocus.com/kb/doc.php?id=7014213