Novell ZENworks Configuration Management 11.2
System update fails on xplat (cross platform) agents with timeout error.
ERROR (from zmd-messages.log):
[SystemUpdateModule] [Getting content for INSTALL steps of update]  
[SystemUpdateModule] [Read timed out]  
[SystemUpdateModule] [org.apache.axis2.AxisFault: Read timed out]  
[SystemUpdateModule] [***************** Exception Dump ***********************]  
[ZenworksAgent]  [SystemUpdateModule] [Unexpected error occured during system update]  
This is fixed in version 11.3 - see KB 7014213 "ZENworks Configuration Management 11.3 - update information and list of fixes", which can be found at https://support.microfocus.com/kb/doc.php?id=7014213Workaround:
- Modify /etc/opt/novell/zenworks/conf/xplatzmd.properties
- Add lines:
Where xyz is the maximum number of milliseconds to wait before timing out. See services-messages.log per Additional Information in this TID to see how long the server is taking to respond. Make it a bit above the max seen there.
- Restart the xplat agent: /etc/init.d/novell-zenworks-xplatzmd restart
- Reapply the failed system update assignment.
The primary server is taking too long to respond to the request getAssignedSystemUpdateCommands.
See services-messages.log System Update response time for the same guid as the device failing. Example:
[System Update Web Service]   [getAssignedSystemUpdateCommands complete, time: 240000ms, update commands count: 260, thread: 30077, deviceId: b727359eaf79fd61625d93fea6b91556, updateId: 5011020400fc50000000002013102513, commandLocation: INSTALL]  
To determine why primary responses are taking so long see TIDs for troubleshooting performance at support.novell.com.