MSI error 1603 in log for novell-zenworks-fde-sec-11.2.4.456.x86_64

  • 7013445
  • 14-Oct-2013
  • 06-Feb-2014

Environment


Novell ZENworks Configuration Management 11.2.4 System Update
Novell ZENworks Endpoint Security Management 11.2.4 Full Disk Encryption
Novell ZENworks Full Disk Encryption

Situation

After upgrading to ZCM 11.2.4, agent is functional but the MSI log for novell-zenworks-fde-sec-11.2.4.456.x86_64 shows a 1603 error and these messages
MSI (s) (44:D0) [14:23:43:967]: Skipping action: Error_NeedPassword (condition
is false)
MSI (s) (44:D0) [14:23:43:967]: Doing action: Error_WrongPassword
Action ended 14:23:43: FSE_MSI_Branding. Return value 1.
Action start 14:23:43: Error_WrongPassword.
MSI (s) (44:D0) [14:23:43:967]: Product: Novell® Full Disk Encryption -- The
administration password set in the script file is incorrect. Please generate a
new script file using the correct password. The upgrade procedure will now
abort.
The administration password set in the script file is incorrect. Please
generate a new script file using the correct password. The upgrade procedure
will now abort.



Resolution

There is no functionality impact with this issue - FDE for 11.2.3a and 11.2.4 are identical, but due to the issue in TID 7013436 After upgrading to ZCM 11.2.4, fdeVersion.dll still shows as version 11.2.3.337 the upgrade is attempted when it does not need to be. This error message can be ignored.